Privacy Policy

Effective Date: January 1, 2024

Welcome to Shop.capex.ke (the “Website”). This privacy policy explains how Capex Commercial Kitchen (referred to as “we,” “us,” or “our”) collects, uses, and protects your information when you visit our Website or interact with our services. By accessing or using the Website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information: Information you provide directly to us, such as your name, email address, phone number, and physical address when you create an account, place an order, or contact us.

1.2 Payment Information: When making a purchase, you may provide payment details, including credit or debit card information. Payment information is securely processed by trusted third-party payment processors and is not stored on our servers.

1.3 Non-Personal Information: Data such as your IP address, browser type, operating system, and browsing behavior may be collected automatically to improve your experience and optimize our Website’s performance.

1.4 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience. These cookies may track your preferences, usage patterns, and help us deliver targeted advertisements.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process and fulfill orders.
  • To provide customer support and respond to inquiries.
  • To personalize your experience on the Website.
  • To send updates, promotions, or marketing communications (only if you opt in).
  • To analyze Website performance and improve our services.
  • To comply with legal obligations.

3. How We Share Your Information

We value your privacy and do not sell or rent your personal information. However, we may share your information in the following circumstances:

  • With third-party service providers who assist us in delivering our services (e.g., payment processors, shipping partners, or marketing agencies).
  • To comply with legal requirements or respond to lawful requests from authorities.
  • In connection with a business transfer, such as a merger, acquisition, or sale of assets.

4. Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access and update your personal information.
  • Opt out of marketing communications.
  • Request the deletion of your personal data, subject to applicable legal obligations.
  • Restrict or object to certain data processing activities.

To exercise these rights, please contact us at info@capexcommercialkitchen.com.

6. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing the privacy policies of any third-party sites you visit.

7. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. We encourage you to review this page regularly for the latest information. Significant changes will be communicated via email or a prominent notice on our Website.

8. Contact Us

If you have any questions or concerns about this privacy policy or how your information is handled, please contact us:

Thank you for trusting Capex Commercial Kitchen. Your privacy is our priority.

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